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Author Topic: If someday you are stuck on "Updating Battle.net Agent"  (Read 20348 times)

Boxer

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  • If someday you are stuck on "Updating Battle.net Agent"
    « on: July 06, 2014, 10:08:50 PM »
    Hello folks,
    Some of you maybe heard about my struggle with Bnet Agent to make it work on my 2cond computer.Its been gone 3 weeks now. >:(
    I have instaled it on my laptop and worked just fine with no issues, but on the PC desktop...no way!  ???

    So my problem was :

    After running the executable to install the client with the installer, or even running Battle.net from a folder copied from a working PC, starting Battle.net lingers for like a minute then t changes to Updating Battle.net and gets stuck halfway through. If i wait long enough (around 3-4 minutes) I get an error: Whoops! Looks like something is broken etc.
    In addition, the installer tends to create multiple instances of Agent.exe in the process tree, which i can't close with end process. It sometimes creates more than 3 copies of Agent.exe.

    What i have done :


    -Deleting Battle.net and Blizzard related folders in ProgramData, ProgramFiles(x86), Appdata and trying to install again.
    -Copying these folders from another computer which runs HS normally.
    -Using another network or using Google DNS.
    -Disabling Firewall/Avast Antivirus
    -Cleanup with CCleaner & Malwarebytes
    -Deleting Battle.net related registry keys before reinstalling.
    -Resetting Internet Explorer settings and proxy settings.
    -ipconfig /release and ipconfig /new in cmd.
    -winsock reset in cmd.
    -Updating Adobe Flash
    -Enabling Secondary Logon
    -Tried Selective startup
    -Tried installing in safe mode
    -Tried basically everything in the official troubleshooting pages.
    -Replaced the folder in ProgramData with the folder downloded from the manual patching page.
    -Firewall, Proxy, Router and Port Configuration: adding TCP and UCP ports
    • Battle.net Desktop Application    80, 443, 1119 and 6881-6999    80, 443, 1119, 6881-6999
    • Blizzard Downloader    1119, 1120, 3724, 4000, 6112, 6113, 6114, 6881-6999    1119, 1120, 3724, 4000, 6112, 6113, 6114, and 6881-6999
    • Hearthstone    1119, 3724    1119, 3724
    • World of Warcraft Launcher and Game Client    3724, 1119, 1120, 4000, 6112, 6113, 6114, 80, and 6881-6999    3724, 1119, 1120, 4000, 6112, 6113, 6114, 80, and 6881-6999



    Results:

    Nothing !









    SOLVED:

    Completely deleting Avast antivirus solved the problem.

    PS.
    I use Avast on my laptop also, and worked from the first time without disable anything and without doing nothing.






    Grodahun

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  • Re: If someday you are stuck on "Updating Battle.net Agent"
    « Reply #1 on: July 07, 2014, 11:15:37 AM »
    Glad you have been able to fix this problem. It can be soooo frustrating, especially if everything looks the same on both computers.